If you have any queries regarding your order or return, please see our FAQ page.

If you want to find out more about a particular item, are experiencing technical difficulties or want style advice, please feel free to send us a message by filling out the form below.

Our customer care team are available Monday-Friday 9:00am - 5:30pm GMT Excluding Bank Holidays. 

Emails are answered from the date they are received so we do ask our customers not to send multiple emails as this could cause a delay in response.

The customer care team are also available via our website live chat during the hours Monday - Friday 10am- 3pm GMT. 

For wholesale related enquiries please email: wholesale@prettylavish.com

For social related enquiries please email: social@prettylavish.com