RETURNS

Common Return Questions

What items are returnable?

  • Within 14 days of receipt of your shipment
  • In original condition
  • Unwashed and Unworn
  • In the original packaging
  • Swing tags still attached

 

What items are non-refundable?

  • Sale items, we only offer an exchange or voucher
  • Earings
  • Swimwear without hygine sticker intact

 

Are there any charges for return?

  • There is no charges for return
  • Original shipping charges is non-refundable
  • You are responsible for return shipping charges

 

How do I return?

  • Click on this link - https://returns.aftership.com/prettylavish.co.uk
    • Enter your order number and email address in the fields above and click Start a Return
    • Follow the screen instructions and select the items you want to return
    • You will get a confirmation email with shipping guidelines

     

    How soon will I get my refund?

    • Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
    • If you are approved, then your refund will be processed, and a credit will automatically be applied original method of payment, within 10 business days.