How do I return?
- Please click on the "Request Return" link in the footer which will direct you to the portal where you can request a return.
- Enclose the completed returns form with your parcel.
- Return to Address: Pretty Lavish c/o ILG, Unit A, Birches Industrial Estate, East Grinstead, West Sussex, RH191XZ
- Don't have a returns form? Email us on firstname.lastname@example.org
- Please note we no longer offer exchanges.
What items are returnable?
- Items can be returned within 14 days of receipt of your shipment.
- The items must be received back in their original condition.
- The items must be unwashed and unworn.
- The items must be returned in the original packaging with swing tags still attached.
- Items of a delicate fabric must not be returned with any snags or pulls.
- Please ensure there are no make up or fake tan marks on the garments.
What items are non-refundable?
- Earrings are non returnable for hygiene reasons.
- Swimwear without the hygiene sticker intact can not be returned.
Are there any charges for return?
- You are responsible for the return shipping charges
- Always obtain your proof of postage - We need this to track your return!
- You are liable for the package until it has been delivered to us so we recommend you sending the item tracked.
- If you have sent your parcel untracked and your parcel goes missing, you will need to put in a claim with your courier to cover the loss.
How soon will I get my refund?
- Once your return is received and inspected, we will send you an email confirmation to notify you that your refund has been processed.
- It takes up to 5 business days for our returns team to process your parcel
- It can sometimes take up to 5 days for funds to reach your account.
- All Bridesmaid dresses must be returned to our Warehouse. We cannot accept returns in the store.
Warehouse address: Pretty Lavish c/o ILG, Unit A, Birches Industrial Estate, East Grinstead, West Sussex, RH191XZ
Please note: If any items are received faulty please email email@example.com before returning.