RETURNS


We're sorry its not right for you this time!

How do I return?

  • Please fill out our returns form ensuring you add in your order number. 
  • Enclose the completed returns form with your parcel. 
  • Return to Address: Pretty Lavish c/o ILG, Unit A, Birches Industrial Estate, East Grinstead, West Sussex, RH191XZ
  • Don't have a returns form? Email us on enquiries@prettylavish.co.uk
  • Please note we no longer offer exchanges. 

 What items are returnable?

  • Items can be returned within 14 days of receipt of your shipment.
  • The items must be received back in their original condition.
  • The items must be unwashed and unworn.
  • The items must be returned in the original packaging with swing tags still attached.
  • Items of a delicate fabric must not be returned with any snags or pulls.
  • Please ensure there are no make up or fake tan marks on the garments.
 
What items are non-refundable?
  • Earrings are non returnable for hygiene reasons.
  • Swimwear without the hygiene sticker intact can not be returned.
 
Are there any charges for return?
  • You are responsible for the return shipping charges
  • Always obtain your proof of postage - We need this to track your return!
  • You are liable for the package until it has been delivered to us so we recommend you sending the item tracked.
  • If you have sent your parcel untracked and your parcel goes missing, you will need to put in a claim with your courier to cover the loss.
 

How soon will I get my refund?

  • Once your return is received and inspected, we will send you an email confirmation to notify you that your refund has been processed.
  • It takes up to 5 business days for our returns team to process your parcel
  • It can sometimes take up to 5 days for funds to reach your account.