RETURNS

Click to download your returns form here.

 What items are returnable?

Items can be returned within 14 days of receipt of your shipment.
The items must be received back in their original condition.
The items must be unwashed and unworn.
The items must be returned in the original packaging with swing tags still attached.
Items of a delicate fabric must not be returned with any snags or pulls.
Please ensure there are no make up or fake tan marks on the garments.
Please note we no longer offer exchanges. 
 
What items are non-refundable?
Earrings are non returnable for hygiene reasons.
Swimwear without the hygiene sticker intact can not be returned.
 
Are there any charges for return?
You are responsible for the return shipping charges
You are liable for the package until it has been delivered to us so we recommend you sending the item tracked with compensation incase the parcel goes missing.
If you have sent your parcel untracked and your parcel goes missing, you will need to put in a claim with your courier to cover the loss.
 

How do I return?

  • Click to download your returns form here.

  • Please fill out our returns form ensuring you tick refund and select one the return reason codes.
  • Enclose the completed returns form with your parcel.
  • Return to: Pretty Lavish, 113 Fore Street, Hertford, SG14 1AS

 

How soon will I get my refund?

  • Once your return is received and inspected, we will send you an email confirmation to notify you that your refund has been processed.
  • Credit will automatically be applied to your original method of payment, within 10 business days.