Kindly note we do not offer an exchange service or free returns from the UK.
We hope you will love every item you ordered but if you are not completely satisfied with any of your purchases, you have 14 days to send it back to us from when the order arrived.
We'll give you a full refund for your returned items by the same payment method you used when placing the order, providing that the items are returned clean, unworn and have all their tags on.
We are not able to refund any postage charges unless your item is faulty or damaged.
We are unable to accept unwanted returns on earrings that have been worn due to hygiene reasons. This does not affect your statutory rights if goods are faulty or not as described.
Unfortunately we do not offer free returns from any International countries.
For US customers please note that we have a small collection stocked on the US ASOS site and are working on partnering with more US stockists so that you can shop more local and will not incur the higher return fees.
DAMAGED OR FAULTY ITEMS
If there is a discrepancy in your order, or the item/s purchases are faulty/damaged, please retain all documentation and packaging and contact us immediately by sending an email to our customer care team firstname.lastname@example.org with your order number and pictures of the faults so we can look into this further for you.
HOW TO RETURN
To return your order simply submit a return on the returns page (link) in the footer of our website.
Please send your return back to the below address:
Unit 2 Space Gatwick
Please ensure to keep your proof of postage receipt until you have been refunded. This helps us track your return. We also ask to make sure your order number is visible in the package so we can identify your return.
Please note that Pretty Lavish does not assume any responsibility for return packages that are lost, stolen, or mishandled.
Due to the new government guidelines, all of our returns have to be quarantined for 72 hours before the warehouse can process them. Returns normally take around 10 working days to process.
If your return has not been processed within 10 working days (excluding weekends and public holidays) from when this was sent back, please email email@example.com with your proof of postage and order number so we can check the status of your return with the warehouse.