RETURNS

Coronavirus Update
  
Following government guidelines, once we receive your order back, the parcel will be quarantined for 72 hours to protect our team. Therefore you may experience a slight delay in receiving your refund. We kindly ask that you are patient with us during this period so we can process all orders and returns safely whilst protecting our customers and our team.
  
 

 How do I return?

  • Please click on the "Request Return" link in the footer which will direct you to the portal where you can request a return. 
  • Enclose the completed returns form with your parcel. 
  • Return to Address: Pretty Lavish c/o ILG, Unit A, Birches Industrial Estate, East Grinstead, West Sussex, RH191XZ
  • Don't have a returns form? Email us on enquiries@prettylavish.co.uk
  • Please note we no longer offer exchanges. 

 What items are returnable?

  • Items can be returned within 14 days of receipt of your shipment.
  • The items must be received back in their original condition.
  • The items must be unwashed and unworn.
  • The items must be returned in the original packaging with swing tags still attached.
  • Items of a delicate fabric must not be returned with any snags or pulls.
  • Please ensure there are no make up or fake tan marks on the garments.
 
What items are non-refundable?
  • Earrings are non returnable for hygiene reasons.
  • Swimwear without the hygiene sticker intact can not be returned.
 
Are there any charges for return?
  • You are responsible for the return shipping charges
  • Always obtain your proof of postage - We need this to track your return!
  • You are liable for the package until it has been delivered to us so we recommend you sending the item tracked.
  • If you have sent your parcel untracked and your parcel goes missing, you will need to put in a claim with your courier to cover the loss.
 

How soon will I get my refund?

  • Once your return is received and inspected, we will send you an email confirmation to notify you that your refund has been processed.
  • It takes up to 5 business days for our returns team to process your parcel
  • It can sometimes take up to 5 days for funds to reach your account. 

Bridesmaids Dresses

  • All Bridesmaid dresses must be returned to our Warehouse. We cannot accept returns in the store. 

Warehouse address: Pretty Lavish c/o ILG, Unit A, Birches Industrial Estate, East Grinstead, West Sussex, RH191XZ

 

Please note: If any items are received faulty please email enquiries@prettylavish.co.uk before returning.