RETURNS


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CHRISTMAS RETURNS

In addition to our standard 14 day returns policy, we offer an extended Christmas returns policy. Orders placed from 1st December 2019 can be returned until 8th January 2020. 

 

 How do I return?

  • Please fill out our returns form ensuring you add in your order number. 
  • Enclose the completed returns form with your parcel. 
  • Return to Address: Pretty Lavish c/o ILG, Unit A, Birches Industrial Estate, East Grinstead, West Sussex, RH191XZ
  • Don't have a returns form? Email us on enquiries@prettylavish.co.uk
  • Please note we no longer offer exchanges. 

 What items are returnable?

  • Items can be returned within 14 days of receipt of your shipment.
  • The items must be received back in their original condition.
  • The items must be unwashed and unworn.
  • The items must be returned in the original packaging with swing tags still attached.
  • Items of a delicate fabric must not be returned with any snags or pulls.
  • Please ensure there are no make up or fake tan marks on the garments.
 
What items are non-refundable?
  • Earrings are non returnable for hygiene reasons.
  • Swimwear without the hygiene sticker intact can not be returned.
 
Are there any charges for return?
  • You are responsible for the return shipping charges
  • Always obtain your proof of postage - We need this to track your return!
  • You are liable for the package until it has been delivered to us so we recommend you sending the item tracked.
  • If you have sent your parcel untracked and your parcel goes missing, you will need to put in a claim with your courier to cover the loss.
 

How soon will I get my refund?

  • Once your return is received and inspected, we will send you an email confirmation to notify you that your refund has been processed.
  • It takes up to 5 business days for our returns team to process your parcel
  • It can sometimes take up to 5 days for funds to reach your account.