If you have any queries regarding your order or return, please see our FAQ page.

If you want to find out more about a particular item, are experiencing technical difficulties or want style advice, please feel free to send us a message by filling out the form below.

Our customer care team are available on email, Monday - Friday 9:00am - 5:30pm GMT excluding Bank Holidays. Our live chat service will be available 10am - 3pm Tuesdays & Wednesdays.

Please note our office will be closed from 3:30pm on Wednesday 24th December until 9am Monday 29th December 2025.

Emails are answered from the date they are received so we do ask our customers not to send multiple emails as this could cause a delay in response.

For wholesale related enquiries please email: wholesale@prettylavish.com.

For social related enquiries please email: social@prettylavish.com.