Please note orders are NOT dispatched on Saturdays, Sundays and UK Bank Holidays.

UK deliveries under 4kg will be dispatch with Royal Mail on a tracked 48-hour service. UK orders over 4kg will be sent by courier.

International Deliveries will be sent by courier.

Pretty Lavish cannot be responsible for unanticipated delays. Please contact our customer care team if your order does experience a delay by the courier, we will do our very best to help.

As soon as your order is dispatched, we will email you a shipping conformation which will allow you to track the status of your shipment online. Should there be any unforeseen delays with processing your order, you will be notified within 48 hours from when the order was placed.

Standard Shipping: 2 - 5 working days - £3.95. (Free for orders over £150).

Next Working Day Delivery* (for orders placed before 2pm Monday - Thursday) - £5.95.

Saturday Delivery* (for orders placed before 2pm Friday) - £12.95.

Please Note

*Isle of Man, Scottish Highlands, Northern Ireland UK Islands, and Isle of Wight orders are dispatched on a 2–3-day transit time.

If you have ordered items from 2 locations you may be charged an additional postage fee. This will be shown when you are checking out.

Next Working Day orders placed on a Friday before 2pm (if under 4kg weight) will be sent via royal mail and likely to arrive on Saturday. if your order weights above 4kg then your order will be sent by courier and will not arrive until Monday.

Next Working Day orders placed over a weekend will not be processed until Monday, delivery will take place Tuesday.

Europe
Express Shipping Service (approx. 2-5 working days*) - From £24.95. *Rural areas may take longer than the approx. transit times stated. 
The cost of delivery to the following European countries includes delivery, prepaid customs, duties and local taxation. The prepaid cost will be calculated on the value of your basket during checkout.

Denmark, Spain, Lithuania, Luxembourg, Latvia, Portugal, Slovakia, Slovenia, Austria, Belgium, Hungary, Netherlands, Germany, Poland, Italy, Sweden

Please note if your country is not listed above you could be subject to customs clearing/duties, local taxation and additional processing charges.

Ireland
Express Shipping Service (approx. 3-7 working days*) - €8.95. *Rural areas may take longer than the approx. transit times stated. 
Orders over €200 qualify for free shipping.
Duties & taxes are included.

USA
Express Shipping Service (approx. 1-5 working days*) - $25. *Rural areas may take longer than the approx. transit times stated.
Orders over $300 qualify for free shipping.
Orders over $800 will be subject to customs and duties, please see note below.

Canada
Express Shipping Service (approx. 1-5 working days*) - £17.95. *Rural areas may take longer than the approx. transit times stated.
Orders over £300 qualify for free shipping.
Please see note below on Customs & Duties.

France
Express Shipping Service (approx. 2-5 working days*) - €9.95. *Rural areas may take longer than the approx. transit times stated.
Orders over €200 qualify for free shipping.
Duties & taxes are included.

ROW
Rest of the World Express (approx. 2-5 working days*) - £24.95. *Rural areas may take longer than the approx. transit times stated.
Orders over £300 qualify for free shipping.
Please see note below on Customs & Duties.

Please note if you have ordered items from 2 locations you may be charged an additional postage fee. This will be shown when you are checking out.

Customs, Duties and Local Taxation

Please note that if you live outside of the UK, you could be subject to customs clearing/duties, local taxation and additional processing charges which vary from country to country. Therefore we encourage you to contact your local customs office for more information. Please also note that customs clearance procedures can sometimes cause delays to your delivery. 

If customs, taxes or delivery is refused, the amount charged by your local authority to Pretty Lavish will be deducted from your refund.

If you wish to cancel or modify your order, please send an email as soon as possible to enquiries@prettylavish.com.

Our hours are Monday–Friday, 9AM–5.30PM. We will try to accommodate your request, but once an order has been submitted we cannot guarantee the purchase can be cancelled or modified.

Our goal is to provide complete, accurate, and up-to-date information on our website. Unfortunately, it is not possible to ensure that any website is completely free of human or technological errors. This website may contain typographical mistakes, inaccuracies, or omissions, some of which may relate to pricing and availability, and product information. We reserve the right to correct any errors, inaccuracies or omissions, including after an order has been submitted, and to change or update information at any time without prior notice.

Product images on our website are displayed as accurately as possible but colours may vary and we cannot guarantee your computer, phone or tablet will display colours accurately.

If we have emailed you regarding your order and have not had a response after 5 business days, we will treat the order as cancelled.