Returns
You can return any unwanted product to us for a refund or gift card up to 14 days from delivery.
To ensure your return is accepted, please ensure this meets our return criteria below.
In the unfortunate event your item arrives in a less than perfect condition please see our faulty policy prior to making a return.
Our returns label fee start from £4.50 and will be deducted from your refund.
To ensure your return is accepted, please ensure this meets our return criteria. We are unable to offer exchanges or accept unwanted returns on earrings due to hygiene reasons.
Please remove or hide your original delivery label to avoid your parcel being returned back to you.
We accept returns in original, resalable condition. All customer returns will undergo a thorough inspection. If item(s) do not meet our returns criteria, the refund may be reduced.
Once your return has been delivered to our UK warehouse, please allow 7 working days for a refund to be processed. Postage charges will not be refunded unless the order is faulty in which case a full refund will be issued.
Please note Pretty Lavish does not cover the cost of returns.
To ensure your return is accepted, please ensure this meets our return criteria. We are unable to offer exchanges or accept unwanted returns on earrings due to hygiene reasons.
On the outside of the parcel clearly write your order number along with the phrase ‘RETURNED GOODS’
Return your parcel to our address below via any courier of your choice – we advise a tracked/insured service
Our returns address is:
We accept returns in original, resalable condition. All customer returns will undergo a thorough inspection. If item(s) do not meet our returns criteria, the refund may be reduced.
Please ensure to keep your proof of postage receipt until you have been refunded. This helps us track your return.
Please note that Pretty Lavish does not assume any responsibility for return packages that are lost, stolen, or mishandled.
Once your return has been delivered to our UK warehouse, please allow 7 days for a refund to be processed. Postage charges will not be refunded unless the order is faulty in which case a full refund will be issued.
Returned items must meet the following criteria:
Please kindly note, we are unable to offer exchanges or accept unwanted returns on earrings due to hygiene reasons.
We accept returns in original, resalable condition. All customer returns will undergo a thorough inspection. If item(s) do not meet our returns criteria, the refund may be reduced.
To help us fix the issue for you as quickly as possible, please contact us prior to posting any faulty items back to us.
Please contact our customer care team with the below information:
The above information will ensure our customer care team can advise you quickly and correctly the best method for resolution.
Any item(s) where a fault has been caused due to customer negligence, such as, but not limited to, pulls from wear or not following the care instructions, we will not be held responsible. Only manufacturing faults will be considered.
